I am quite shocked and surprised to be reading this, as you made no mention to me about any of this during your stay, even after personally meeting you at the suite and insisting that you contact me if you needed anything at all, or the fact that one of our other guests was causing you discomfort during your stay.
All of the items needed could have been easily granted. If they were at all brought to my attention.
Pillows, Coffee maker, and even a dish towel. ( Which was located under the sink with the rest of the cleaning supplies ) as well as adjusted temperature.
As for the other guest, I do deeply apologize for the discomfort, disruptive noise, and smells, during your stay, that is completely unacceptable.
I just wish I knew while you were here so these issues could have been remedy so you could have enjoyed your stay, instead of dreading it the entire time and informing me after the fact.
So again, I apologize. You were nothing but fantastic guest.
You are more then welcome to stay again, so that you and Vicky can get the proper 5 Star Stay, as every other guest before you has.
My deepest apologizes,