Hi Ms Venus. We appreciate your feedback. Hope you can send our response to Ms Khaye who was our guest of your booking. We would like to address some items mentioned:
1. Parking area- We apologize that you're disappointed with the parking area. The parking area is owned and managed by Cityland, we dont have control over it. Our listing indicates "per entry" and just like other public pay parking, parking slot is first come first serve basis. We will add guidelines in our listing to better manage our guests' expectation.
2. Late check-in- checkin starts at 2pm but because your booking was on a Saturday there were a lot of guests in the reception area. The admin needed to get in touch with us to confirm the names of guests. Again, this is Cityland's protocol and we have to adhere with it.
3. For not attending to our guest- We apologize if we were not able to answer your call. I may have missed it because we're also employed. Our care taker will be able to assist you and you could've sent us sms so we can get back to you.We open our units for staycation for and we directly manage it. I remember answering your queries 2mos before the booking date and we even granted your request for rebooking without extra cost.
We hope we were able to address your concerns and we sincerely apologize for the inconvenience. We always make sure that every guest that visits our humble home enjoys their stay.
We respect you rating and rest assured that we will do the necessary.
For further inquiry, please feel free to message us.