I normally would not write a response review, however in this case I feel entirely compelled to reply to such a heinous and Slanderous review . Firstly I screen every single guest before allowing them to book my family cabin. They are referenced to the rules as well as the general regulations that pertain to booking. Jennie was made well aware that she needed to dispose of her trash independently prior to her even booking. For those who have booked cabins in remote towns through Airbnb it is more often than not routine. Also during the time of her stay I was at the hospital with my son who is undergoing blood transfusions. She was asked if she could come one hour later than check-in, when she decline for those who have booked cabins in remote towns through Airbnb it is more often than not routine. Also during the time of her stay I was at the hospital with my son who is undergoing blood transfusions. She was asked if she could come one hour later than check in, when she agreed, but asked to extend her check up time I told her to keep the original check in time, and not to bother with the 4 PM check-in time. She informed me that they will be checking in at 4 PM anyway. When she arrived my friend who was helping me during this time of grief, was on her way out the door in 10 minutes. This is when things got really unusual , My friend called me almost crying saying that the guest was pestering her and following her room to room and pointing out flaws and dust particles she missed while cleaning. My friend informed me that everybody else in the group was in love with the cabin except for Jennie, whom I got on the phone with and advised that my friend would go over with a fine tooth comb anything she needed and would take care of any problems she had. Jennie informed me that my friend had taken care of the issues and all was well now. During the stay at the hospital I checked in with her on two separate occasions to ask how her vacation was going and if everything was no good and she was enjoying herself. On those two separate occasions she informed me that everything was great and they were very much enjoying themselves. I told her that I felt guilty about her original displeasure with the cabin and was more than happy to give her a partial refund. She declined and said it was OK. So now we are here and I am absolutely dumbfounded as to how none of these very Bizzarre issues were addressed to me during the many times I reached out to her, and why she would take the time to write such a hurtful and extremely inaccurate review. I believe this may be attributed to her first use of the Airbnb system or just her personal attitude and vendetta against people, I’m not quite sure. However as a host on Airbnb I I make it my duty to have guests leave happy and excited about the Airbnb platform and travel. Perhaps next time she will take measures to express herself properly instead of Falsely accusing somebody of negligence.