I understand your frustration regarding the transport but I had no idea you were not hiring a car. I would certainly have helped in some way. With regard to the other matters, I did not realise the big golf umbrella was missing and will address that problem immediately. However, you should have called me as I was only two minutes away and I would have brought an umbrella down. The shower caddy will be addresssed as well and a new fridge/freezer is being delivered on Saturday. In the UK we do not have a Queen size bed, we only have single, double, King size and Super King size. We have in the cottage a single, double and two Kingsize beds. My only regret is that you didn’t call me or email me to discuss your problems because I could have sorted everything immediately. I popped round 2 or 3 times because of the thatching next door to see if all was OK, bearing in mind I was totally unaware that any work was taking place because the neighbour omitted to tell me and you said everything was fine and you were enjoying watching the thatchers.