Thank you very much for staying 2 nights in our Villa Volcan Backpacker Hostel room, and that you took the time to share your experience. We were truly sorry that our accommodation did not meet your expectations.
Unfortunately, we could not offer you a change with upgrade to a room in our main resort, since we were fully booked in Easter time already.
You are completely right our Villa Volcan Backpacker rooms are in middle of the nature which you best reach by motorbike or in a 10-minute walk, 800 m away from the main resort, where you also find the reception for Check-in/out and all other concerns.
The 3 Backpacker rooms have no aircon but have a good natural airflow because of the open construction style. Kitchen and living area are build open to 2 sides with seamless transition over in the garden. However, since the nature here on Camiguin is still intact, not all insects have disappeared.
Again, we are very sorry, and we apologize that our room did not meet your expectations. Our entire team is committed to providing quality facilities and good service to all our guests. We take your concerns quite seriously so that we can improve further.
We hope you give us and Camiguin an other chance in the near future
With kind regards,