Many reasons why this is inaccurate.
1) Take a look at everyone else’s comments, they are always specific about how clean this place is. I always make sure this place is clean. ALWAYS. Bed linens, bathroom, kitchen, pillow cases, everything. No wonder why everybody rates this place at 5 stars except for this guest.
2) besides the fact that he actually got 50% of his money back and he mentioned he only got 30%, maybe cuz he didn’t know that Airbnb doesn’t refund cleaning fees, anyway, he found a place to stay during the days he had already booked and messaged me about wanting a refund, this was a day or two before his reservation, policy is you can get a refund with at least 5 days of notice before your reservation. He then wanted to only make it one night, still that wouldn’t work since it already was 2 days prior to his first night so when he showed up, he didn’t even spend 5 minutes in the house before he left, he walked in to claim he did and also to make up something so he could leave, cancel the reservation and get the money back. What I’m trying to say is that some people will do anything to try to get their money back even if it’s unfair for others.
Everybody rates this place at 5 stars, and this guy rating it at 1? Just doesn’t make sense.
Anyway I guarantee you clean linens, clean pillow cases, clean room, clean everything. 1 unfair and inaccurate rate doesn’t define this beautiful condo that has been rated 5 starts by everyone but this guest.