Pete, we had an understanding that if you felt something was out of place, you had to let us know immediately and we would rectify it. We operate our apartments remotely and outsource cleaning services. Obviously, the cleaning company didn't do their job well and this was the final confirmation we needed to fire them. We apologize for the trouble. However, what good does it serve if you didn't get your money’s worth only to wait and give us a bad review. This could have been avoided had you opened up to us immediately.
To address the issues you raise with the smartlock and app. If you have ever run a vacation rental business before and have had to change your locks four times in one year because guests left with your keys and never returned them, you wouldn't think twice about getting smartlocks for your doors. As far as being able to check from the app whether or not the door was opened in your absence, we monitor this remotely and give access based on timeslots. In other words, there is no way a staff of ours can enter an apartment if we don't give them remote access. The big question is, would you concerns had been any different if you were given a physical key given that most hosts would have spare keys to their properties and could enter at anytime? I don't think so. We have our integrity intact and haven't had a single case of a guest's belonging going missing since we started operating. As a matter of fact, smartlocks give us a log of the door activities verses physical keys that wouldn't be easy to trace if they end up in the wrongs hands.