Hi Cindy, thank you for the feedback. The villa is described as rustic because of it's country-style charm, but in fact is completely modern and very well maintained. The garden is also in perfect condition as the gardner comes twice a week. As far as the pool table, my husband informed you that it was in the garage and showed you the garage remote, but he said most of the girls were very intoxicated by the time he explained this, so I am not surprised it was not remembered. You sent me many messages throughout the weekend and I responded to all right away except the electricity as you wrote me late at night. That has never happened for any stay and judging by the state everyone was in for just in the check-in alone, I can assume it happened because of inappropriate use of the facility. I also assume the complaints and the bad review after all of our hard work and effort to make your stay nice is because I asked you to pay for damages caused, which was also the first time I had to do that at this house, of which you refused to pay for, among which are cigarette burns in the lounge chair, broken living room lamp, broken curtains, unhinged door, etc. We did our best and take pride in being polite and accommodating and going the extra mile for our guests, and thus do not appreciate a bad review simply because you were asked to pay for what you damaged. Again, we have never had this experience with a guest, and hope other guests are not discouraged by the comments.