Réponse de Cristiana :
Dear Tara (Pei Ching), I am very sorry that you enjoyed your stay in my House, and I'm sorry that you don't have reported during the holiday. Because when you had problems with the Air Conditioning, because you have mistakenly set in heating and with high outside temperatures wouldn't start, in few minutes we did intervene a person who fixed it.
For me it is necessary to point out some information that you wrote in the review that are incorrect.
The house has been completely renovated and furnished in 2013, and it is not necessary maintenance, the problems that you have sent to the entrance door, which swells with heat, depends on the material in which it was made (anodized aluminum) and with high temperatures this year (above average) gave some problems.
Relatively for the kitchen window, we saw on arrival, after your stay, who had dropped a nail that was moving the window frame, and relatively for the refrigerator this is new and in perfect working order, you have accidentally changed the temperature by putting it very low (1) and then cool slowly. If you had reported issues when you've encountered we have quickly resolved these problems.
As for the wifi, I was informed upon arrival that is a common wifi network, so you could connect from the terrace of home or from the reception, because the signal can't get inside the home.
About the size of the House, we are a family of 5 people and we're comfortably, also because it is a House by the Sea (there is one bedroom with three beds, whit a ceiling fan, and the living room with a sofa bed and air conditioner), in summer it lives mainly on the outside, partly because the residence it offers different services , tennis and basketball courts, gym, table tennis, pool table and foosball, pool, bar and restaurant.
My husband, that welcomed you, gave you all the information that it considered useful for a good stay, reiterating that if you had any need you should contact us. Also in the residence there is a person in the reception who can provide helpful information and tips every day to visit the island and its surroundings.
I repeat that I am sorry that your stay was not to your liking and anyway I will treasure your comments to try to improve it further.