Hola Tahimi, first of all thanks for your evaluation. We really appreciate your comments. Don’t feel bad, this kind of feedback helps us as well. Here are our response to you:
1- You are right the house is not at few steps from the beach but it is within walking distance. In our description we don’t use the word "close" because close is relative. We include a map in one of our pictures to help put the distance in perspective and mention that it is a 15 minute walk. Myself and other clients consider the location perfect: “Away from the noisy area and a nice walk to start your day”. We also have bikes and a bike stroller that fits two kids that are available to use to/from the beach areas.
2- Yes, there is a room on the main floor for the on-site host but that is also mentioned in the listing description. My mom is there to assist. In your case, if you would have talked to her about the bed sheet odour, she would have changed them right away. For your next trip wherever you go, ask your host if you need something and I'm sure they will be happy to help.
3- Yes you are right again. The house doesn’t have WIFFI. We don’t mention anywhere that the house itself has WIFFI. Instead we advise the client to read the house manual for WIFFI options. In our manual we explain WIFFI is available at the Tropicoco Hotel (15 minute walk) or at the town of Guanabo (5 minutes by car).
4- About the ants, please accept our apology. Although the house has bug screens in all the windows, ants will always find their way in. We do our best to try and control them but we're essentially in the country side and its the tropics where some conditions are difficult to control. Regardless, we'll do our best to do better in the future!
As a suggestion, when you book on Airbnb, be sure to read all the information provided by the host and communicate with them to ensure the accommodations will meet all your expectations before booking. This will help to avoid misunderstandings and make your stay a totally positive experience.
Thanks again for the feedback and don’t forget you and your family are always welcome at Santamareya house.