Hi Francis, thank you for your review. In terms of the work being done outside the building, it is in the lisitng explaining that work is being carried out and that it is totally outwith our control. I am really sorry that this affected your stay but it was in the listing explaining so.
In terms of the dust, we did our best for your wife and and we do have high standards. If my cleaners missed a bit of dust underneath the bed you could have contacted us when you found it and we could have rectified that for you straight away instead of posting a public review after the fact. We did suggest that it may be difficult for us to promise to get every single bit of dust in the property and suggested that a hotel may have been a better idea in this case for yourself and wife but that didn't suit which was totally fine. I am apologetic you left the apartment feeling this way but if you had just communicated your feelings we could have resolved everything for you. Thanks, Francis