we are sorry May, was not pleased her version of events. The house was cleaned and is not hot. It dose not have bugs or insects because you opened all windows and doors we can not control bugs or insects. It also has air conditioning. We have hosted several families who were very pleased and look forward to hosting more guests at our lovely home across from the ocean. Our home clearly described as being located right on ocean, in downtown Kailua-Kona.
We are located in tropics and sometimes the palmetto bugs will fly in if you leave the door open. It is very common in Hawaii. We door our best to keep our home pest free and we completely disagree that the house had insects, cockroaches, or any sort of infestation. We make sure the home is cleaned very well before guest arrives.
According to the words and descrip of your family quite contrary to reality . our house is located on the main road and along the coast ,in kona downtown , spacious and clean . we have contracts with the company every mouth in the year cut and kill insects in and out , it is the responsibility and duty to proted out home and customers come here .
our house is close friends and customers are very fond of , and they have had a long time [relaxing]. your special case was only two hours into the hpuse , for whatever reason every thing is not satisfatory .
I thing for the next trip if you's had, you should check carefuly . where your is going habitat and weather to not affect the heath of the family , that is beyond our scope honestly , what you just said is not tru (Website hidden by Airbnb) mahalo .