This is absolutely unacceptable. Our communication with you was prompt and we tried addressing all your issues, we came to the condo to look for issues communicate and address.
First of all you rushed us starting from 7 AM in the morning for check-in, we had to rush our cleaners to come early finish early bring more staff to accommodate your request.
Cleaning was done fine as we checked it our self and then handed you the keys, even then after you made fuss we offered you recleaning for no cost, but you kept insisting to refund the money which does not make sense, you keep talking about some MUSTY smell which we could not smell neither could any of our guests before you or after you.
Everytime we asked for you to send us pictures or show us the issues when we are there you failed to show us anything but a tiny Lint stuck in Dryer's filter.
You complained that our appliances and kitchen cabinets and all are not brand new and latest tech, is an absurd complaint, we never offered a Brand new condo with latest appliances, but all our appliances are stainless steel and high end. our kitchen cabinets are not brand new but clean and fully functional, no other guest ever made such complaints.
you talk about Hot-Pot and some special Pots for cooking, we cannot accommodate each individual guests kitchen requirements, we provide basic essentials and they were all there, other families have stayed with us with no issues, you had special requirements for pots and etc, we even offered to accommodate you for that just because we care about our guests, but you had a different agenda and for some reason the minute you stepped in you wanted to back off on your booking and made excuses after excuses to get a refund.
Your bad intention is shown very clearly in all your remarks which none of it is true, we always responded to your calls messages, early mornings, late nights and even visited you guys personally and you report that our communication was 1 star (extremely bad), our location is one of the hottest location in Mississauga, 5 minutes walk to Square one Mall which is heart of Mississauga and you gave it 2 stars for location, this all shows your wrong intentions, we don't know what your problem was but all you gave us through your stay with us was headache and regret to ever rent our property to you.