Mugdha was our second group that has ever stayed in our home and she arrived the day that the first group left. Our standard cleaning company had never done a cleaning of this type, after an Airbnb group, and didn’t anticipate having to clean things like the grill outside or the flowers that fell from the tree onto the outdoor kitchen, or the inside of the fridge. This was our fault for not anticipating this issues. We have fixed this and this is now part or the cleaners scope of work. It is also true that we have had cockroaches inside the house before. I would guess about 7 in 17 years we have lived in the home. When it is hot outside they come into the house looking for water. It is unfortunate that one, just one, came into the bathroom while Magdha was visiting. I cannot comment on the pizza boxes in the fridge as the previous renters were only there for three days. Perhaps the pizza was pungent and something displeasing to Magda and her group. We offered to clean them out for her when she complained but she told us it was not a problem. We felt Magdha would tell the manager something was not an issue and then she would complain to me, the owner, that it was and then kept asking me for discounts. She also asked to see the house before she came, which we were told by Airbnb, is against Airbnb policy. We are sorry Magdha was not happy with our home but we have now learned what to expect with other people staying in our home and have modified our cleaning behavior to make everybody feel more at home and comfortable.