We apologize that you were unsatisfied with many things during your stay. And we did acknowledge that many things did not meet you expectation. Nonetheless, please allow us to explain ourselves and walk you through your assertion:
“The house is very remote. There are basically no restaurants and bazaars nearby.”
The Swan villa is a private beachfront villa, hence, we think it is not uncommon that it is remote and 5 minutes walk from the main road. There are many restaurants and 2 supermarkets that are just 5-10 minutes walk from the Swan villa. We also have provided bicycles for you to ride around the compound and nearby area.
“The way into the villa is rotten, and the beach and sea at the gate are also dirty.”
The way into the villa is gravel road. We also have a cleaner who cleans up the dirt and rubbishes along the beach every morning. However, there are some new dirt that appear during the day. Hence, we apologize that we cannot keep the beach completely clean at all times.
“If you ask the chef, it will cost 3000 RMB a day, and only five ordinary meals can be cooked without any Thailand characteristics.”
We charged 3000 RMB for the chef cooking 2 meals (lunch and dinner) for your group consisting of 21 adults and 5 children. The lunch and dinner was made up of 5 main dishes, which are cooked in Thai Phuket style. If you go out to dine at a restaurant with the same amount of people for 2 meals, we believe that it will not cost less than this. However, we are very sorry that you did not like the food varieties.
“The housekeeper is off duty at 6 o'clock. If there is need for housekeepers to help in the evening, they can only solve it by themselves or second days.”
Yes, this is true. Our housekeeping comes to clean each villa once a day during daytime. We do not think that this is below the hotel standards. However, if you need consistent cleaning service throughout the day and night, we think it would be suitable for you to hire private cleaning services.
Thank you very much for staying with us and we wish you had a comfortable journey back home.