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Milano Apartment near the city centre

Profil utilisateur de Luna
Luna

Milano Apartment near the city centre

2 voyageurs
1 chambre
2 lits
1 salle de bain partagée
2 voyageurs
1 chambre
2 lits
1 salle de bain partagée
POINTS FORTS DU LOGEMENT
Petit déjeunerIl s'agit de l'un des rares logements de la région qui dispose de cet équipement.

My house is next to the subway, only 13 minutes from the city center, only one subway stop from the railway station, and my house is located in the residential area, the environment is beautiful and quiet, the security is good, there are many supermarkets nearby, very convenient.

Équipements

Wi-Fi
Cuisine
Petit déjeuner
Fer à repasser
Cintres
Espace de travail pour ordinateur portable

Couchages

Chambre 1
2 lits simples

Règlement intérieur

Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 14:00 et 01:00 (jour suivant)
Départ avant 11:00

Disponibilité

8 commentaires

Précision
Communication
Propreté
Emplacement
Arrivée
Qualité-prix
Profil utilisateur de Justine
Justine
août 2018
The appartement is very close to the subway and the line directly goes to the city center, which was very pleasant. We could park our van safely just in front of the building, which is pretty convenient. Luna was very reactive to answer the messages and a kind host.
Profil utilisateur de Amber
Amber
juillet 2018
I had a really good time with Luna. I stayed two more days with her. She is a really welcoming girl and passionate. She provided all the things that we need and being really generous. She recommended us many nice attractions and good restaurants not expensive. We talked a lot and…
Profil utilisateur de Luna
Réponse de Luna :
LOL! So just don't what? I think Jeanne must be very hungry at the time so you ate the rest of the words (^_^) I miss you guys! I wish you a happy journey, and I look forward to a happy reunion!
juillet 2018
Profil utilisateur de Zuzanna
Zuzanna
juillet 2018
Luna is very nice girl and I had good and easy communication with her before my arrival. I think this flat is only for young people, who wants to only spend the night there, because the standard is not very good. The good side is the comfortable bed and clean and new bedclothes a…
Profil utilisateur de Leo
Leo
juillet 2018
our stay at lunas was very pleasant. She is a very kind and considerate host and i would highly recommend this place :)!!
Profil utilisateur de SumiTia
SumiTia
juillet 2018
The location is great. House is a bit dirty. Be careful not to drop any stain on her bed sheet or anythibg. I had to pay 7 euro, she claimed that the bed sheet was newly brought from IKEA. She said I was the first user, but it did not look new. Still, I paid her the money without…
Profil utilisateur de Luna
Réponse de Luna :
Hi SumiTia, I am shocked and angry at the content of your comments. I think your approach is very dishonest and hypocritical. Because you have not expressed any relevant feedback and dissatisfaction to me during your stay, you are just constantly asking for other help from me, and I am always warm and friendly to help you. Until you check out, I found that you have damaged the sheets. I communicated with you friendly and tried to solve the problem. You expressed a deep apology on the surface and promised that you will pay compensation.But after you check out, you give me a malicious bad review of two stars and feedback some inexplicable complaints in the comments. I don't understand your behavior very much. Let me now respond objectively and truthfully to the questions mentioned in your evaluation. The first thing is that you are damaging the sheets. When I cleaned the room, I found that there was a very obvious stain on the sheets in the room you had stayed in, glue stains, oil stains, and some Colored stains. On the day of your check-in, you put a bunch of messy items on the bed in the room. You even put the dirty suitcase directly on the bed, even if this is the bed you are going to sleep on, I think this is your dirty sheet. one of the reasons. I tried to clean them, but I can't clean them. In order for other guests to use clean sheets, I will not be able to use it again. So I sent you a message, expressed this situation in detail, and kindly negotiated with you whether you can make compensation. I also kindly reminded you that this sheet was just bought from IKEA the day before your stay. No one has used it other than you, so if you don't mind, you can safely take it home and continue to use it, which will reduce your loss and waste. You apologize for this and you said that you will pay compensation. You did not mention any objections at the time. You have damaged my sheets during your stay and need to compensate for this. I think this is reasonable. If you don't think you should be responsible and compensated in your heart, why didn't you protest to me? In that case, we can negotiate again. We can also apply for after-sales service to airbnb and let the airbnb platform come forward to solve the problem fairly and fairly. But you are only pretending to be a positive apology and paying. After leaving, you gave me a malicious evaluation as revenge. Then the second thing is that you mentioned the problem of have other guests living in another room. I think the type of my listing is clearly marked. The type of house I rented is a separate room and not the entire apartment. This means the guests. In addition to their own separate rooms, it is necessary to share public spaces such as toilets and kitchens, which does not violate any house rules. If you are very concerned about privacy, I kindly remind you that when you use airbnb to book a property next time, be sure to carefully look at the listing information, you can choose to rent the entire apartment instead of a separate room, or you are booking any property. Before the relevant information on the landlord. Thank you for your reminder, and I will put more emphasis on this information in my housing information. Next is the hygiene problem of the kitchen you said. I don't understand what you mean by dirty. I clean the public area every day because the tenants use my kitchen very frequently. They use my kitchen every day. Cooking some food, they will also consciously clean up the garbage after use, and no other guests have reported that my kitchen is dirty. However, I will pay attention to your feedback, and clean the public area in a timely manner after the use of the guests, and strive to give the guests a better living experience. In addition, I have no way to understand the problem that the tap water in the kitchen is too dirty. I think there is a misunderstanding. The water flowing out of the faucet is the same throughout Milan. It is clean, clear, colorless and tasteless, without any problems. The entire community and even the residents of Milan are using it. No one has said that the water is dirty, and it is even less likely that you have the dirty water visible to the naked eye. Moreover, you said that there is no water filter to filter it, this is also a false feedback, I think it is just that you have not noticed it. I think that the water in Europe is rich in minerals, and Asians will find it harder to absorb it, so I specially placed a BRITA water filter on the kitchen table, the white table where you kept the food, other guests also use it to make coffee and cook every day.but you didn't notice it. Finally, there is a question about mosquitoes, and it seems that it affects your sleep. I feel sorry about this. But in fact, I have prepared mosquito repellent tools and anti-itching ointments for the guests. I always put them on the cupboard and table in the living room. When the guests need it, they can use it every time, but you have not feedbackd to me. you have not asked for help with this question, so I am not able to help you solve this problem in time. I am regret about this. But I still want to express my sincere apologies to you. I am sorry that I just know now that you have had these unpleasant experiences and troubles during your stay, because you have never communicated with me and feedbackd these questions. I feel very strange because there is no lack of communication and getting along between us during your stay. You always ask some help from me. You consulted me about the transportation route. You asked me to postpone your check-out time for five hours, you asked me to agree to store all your luggage in my home. I have all agreed and helped you. But the questions you wrote later in the evaluation were never mentioned during your stay. Nothing. They only appear after you have paid me the compensation back at the time of check out. I am a sincere and enthusiastic landlord. Although there are many places where these problems do not conform to the truth, I believe that if you have asked me these questions, I will be happy to help you solve problems in a timely and enthusiastic manner. Just like the other help and services I have provided for you.but you haven't. During your stay, I noticed that you didn't care about my room facilities and didn't pay attention to the maintenance of the house. You put the dirty suitcase directly on the bed and left the stains on the sheets. You use scissors to repair your hair, but you have not cleaned them up, the desk on the room, the cabinet on the walkway, and even the toilet behind the toilet and the pool are full of your broken hair, which also affects It was the experience of another group of guests at that time. You used my washing machine without my permission. The most important thing is that you put your underwear in. I can't accept this. After you use the kitchen, you have not cleaned up the garbage. Your grain is scattered all over the cabinets. The garbage is not sorted. All the types are discarded. I can only do it one by one to make they rearrange the classification. From these behaviors, I don't think you are doing good of keeping clean, so when I rating, about the cleanliness I gave you a four-star score tolerance. I gave you five-star rating to other aspects.and gave you a sincere and friendly evaluation. This is consistent with my warm and friendly reception for you.It is also very tolerant. But I am very disappointed with your behavior. You have never dealt with any questions you have written after you have paid for the sheets. You have never communicated or responded to me during your stay. I have never mentioned this. During this period, you have too many opportunities to communicate with me. but you never let me know that you have any unsatisfactory experience. If you really have such a bad experience, why not give me feedback and ask for help in time? Why do you mention these inexplicable problems only after I ask you for compensation? Then silently gave me the extreme bad evaluation of the two stars? I hope that you will be more honest in the future. If you encounter any problems and dissatisfaction during your stay, you can directly ask the landlord. I believe that the landlords will be happy to help you solve the problem in time and try to give you a pleasant and comfortable experience. Living experience. Please don't express gratitude and apology for the seemingly friendly smile as it is now, and show the opposite attitude and remarks behind it. This has caused you to not get a comfortable living experience, and I have experienced a bad rental experience too. At the same time, I thank you for some reasonable and worthy feedback and comments.Thank you for reminding me to notice the loose shower head in the bathroom and I have replace a new shower head now. I have also put a friendly note on the water filter and the mosquito repellent to make it easier for the next guests to notice it. But for your malicious scoring behavior, I have already sent feedback to the relevant airbnb customer service, and they will start to intervene in the investigation and solve the problem as soon as possible. Thanks.
juillet 2018
Profil utilisateur de Lily
Lily
juillet 2018
Nice place to stay. Luna is really great host. I enjoyed time a lot of in here. Everything is clean and easy communication. I strongly recommend this host. I will introduce your room for all my friends who want to come Milan. Hope to see you again.
Profil utilisateur de Alexis
Alexis
août 2018
recomiendo

Hôte : Luna

Milan, ItalieMembre depuis mars 2018
Profil utilisateur de Luna
9 commentaires
Vérifié
Langues : English
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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