Thank you for your detailed review and feedback. I am so very sorry you had a negative experience at our place. As I do not live at the property, I wish you had reached out to me during your stay by message or phone about the problems that you were experiencing. You were the first group of guests to come into the downstairs unit. As we were new to Airbnb, we indeed have made many changes and improvements since then. The kitchen is now fully equipped, including ample new dishes, cups and cutlery. Room number 4 actually has a window that can be opened, it might be a bit tricky to open. I wish you had messaged me about that. Room 5 is pictured accurately on my listing and has a queen size floor mattress. As I try to be as true with my pictures as possible, I hope people will take into account the size of the room and book according to their needs. There are two doors on the first floor (one in room 5, one in the common area with the Piano), both leads to the Patio Deck outside. These two doors can also be opened to let in fresh air. Thank you for your suggestion to improve the living room/common space. The common space was accurately pictured on my listing when you made your booking. However, since then, We have added in Sofas, Couches, tea tables and working desks to the area (right now the living room pictures on my listing actually have yet to be updated). It is a great idea to set up a space for our guests to mingle. Thank you again for your suggestions to make our house a better place for our future guests. Wish you all the best in your future travels.