Hi Shannel, I'm sorry to hear how you feel, however the only reason my caretaker was still in the apartment until 4pm was because he was helping to unclog one of the toilets. He was not staying there to keep an eye on you or anything like that as it sounds in your review.
I'm sorry if you found a toilet being unclogged to be intrusive, but you originally gave us an arrival time of 5:30pm after you finished work, so we scheduled the maintenance accordingly.
We were fine with you changing your arrival time to 3pm, and had we known that to begin with we would have made sure that no one would still be there by 4pm.
We ask all guests, just as we asked you, to hang the lockbox back outside before checking out so that our cleaners can access the home. It's even mentioned several times on the listing.
If the keys were with you and not hanging then it would be impossible for them to enter as you suggest.