While we understand the frustrations that Amit might have experienced, it is disappointing to see how unfair this review has been. Elijah left work 1.5 hours early and came home within 30 mins when Amit messaged us he couldn't find the keys in the lockbox. This has never happened to us before. As Amit have said above, one of the guests genuinely took his keys by mistake and we've resolved it immediately. Again, we've never had a flying cockroach in our house. It's not our fault that it flew from outside through an open window. When Amit messaged us at 10.30pm, Elijah showed up within 5 mins and took care of the cockroach while Amit was there expressing how disgusting it was. Again with WIFI, it works for general purpose including browsing the web, watching some netflix, sending some emails, we paid for the normal package that you would find in most of Australian homes. We explained to Amit that people don't come down under for the the blazing fast internet speed and we aren't proud of the internet quality of the nation as a whole. Amit wanted to upload gigabytes of photos and videos and hold work conference call. We didn't promise blazing fast internet for work purposes.