As you described, the apartment is located in the center of the city, just 450m from San Giovanni Church and the metro station, I'm pretty sure that you appreciated the great position of my flat. Unfortunately, as a big city, has some rumor around, but the street is not crowd.
Regarding the city tax, AirBnb in Rome is not able to charge with the total amount at the reservation and we need to take it at your arrival time, it's not depending of me.
I'll always try to make my place clean to welcome my guests and I'll be sure that my housekeeper will improve her service. For the check-in, I was trying to arrange someone at the time you asked, and once that you required another time, I promptly arranged another person.
I appreciated your feedback, but I wished to know your concerne before your checkout, to make your stay better. Best wishes.