Dear Future Airbnb Guest,
Please notice that John makes an extreme statement, yet provides no details. Here are the details:
In addition to providing John with a very comfortable room, access to all parts of the house including the kitchen and laundry, as we do all of our guests, we took him grocery shopping 3 times, included him in a family birthday dinner, took him to an event at the Cleveland Museum of Art with us and to a Super Bowl Party. Sounds pretty awful, doesn’t it?
John's review is an emotional, irrational response and is not remotely accurate.
Furthermore, John lied in his review, stating that he detailed everything to the Airbnb office. In fact, he did NOT contact the Airbnb office. Understandable—as there was nothing to detail.
His review is not based upon an Airbnb stay. John stayed with us for a month through Airbnb. He mentioned he wanted to stay longer. We agreed he could do that 2-week transaction off of Airbnb. Hindsight being 20-20, this was a mistake.
During his non-Airbnb stay, we had a couple run-ins with John during which we observed him to have a short fuse with respect to his temper. Twice we observed him get unnecessarily and irrationally angry very quickly.
Regarding extending his stay, he was wishy-washy about telling us when he planned to leave. But seeing as how he had already stayed with us for a month without issue, we didn’t make it a big thing. One night, having assumed of how much his additional stay would be, he came home and basically slapped some money down in front of us. He told us that he would pay us the rest later. Since it was only then that he told us when he planned to leave, I told him that I would calculate what he still owed us.
That same night, he had come home with a female visitor whom he had met a few days earlier. Though we didn’t recall having been asked if he could have a visitor, we permitted it.
Later, I reminded John that, while we may be okay with it, he must ask prior to bringing in a guest. He got irritated VERY quickly and said, “I DID ask you yesterday!” Visibly agitated, he tried to walk away in a huff. We told him to calm down and accepted that it had been a miscommunication—he having told me speaking from one room to another room and me not having caught what he said.
Later that week and, again, a few days later, I told him he owed us $80 more dollars. He told us he disagreed with that amount. We discussed it, I explained it and, over a simple misunderstanding, he lost his temper again, called us scammers and stormed upstairs.
As a result of his disrespectful behavior and refusal to pay, it was decided that he would leave the next day.
His entire stay cost him an average of $25 a night and he even admitted to us he earns ov (Phone number hidden by Airbnb) in his job in the Bay area. Yet, ridiculously, he gave us a 1 star in the value category. We even refunded him $15 as, since he left early, what he had already paid us was $15 too much. Yet, he did not take the money. So clearly, the review was not about value or the reality of his experience, but rather an angry, emotional response that he fired off.
We rated him solely on the experience we had with him when he was our Airbnb guest. We certainly were not pleased with the way he chose to behave or with the way things ended, but, nonetheless, we wrote his rating in a kind and truthful way.