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erms and Conditions Vail Village Rentals Terms and Conditions
CHECK-IN: 4 p.m. (Early Check-in must be pre-approved by Vail Village Rentals)
CHECK-OUT: 11 a.m. (Late Check-out must be pre-approved by Vail Village Rentals)
Smoking is not permitted and pets are not allowed. Violation of this policy will result in additional charges to return the property to an allergy-free zone, including but not limited to; steam/dry cleaning all carpeting, area rugs, drapes, bedding and linens in the entire condominium. We reserve the right to request that the pet be boarded immediately or the rental contract will be terminated.
33% of total rental cost is due at time of booking.
Balance of total rental cost is due 45 days prior to arrival.
Total rental costs are due in full upon booking of reservation within 60 days of arrival.There is an automatic charge of $75 assessed on all reservations for damage deposit protection. This plan protects you from accidental damage within the unit up to $3,000. You must notify Vail Village Rentals of any damage to the unit during your occupancy. Purchasing the plan in lieu of a Security Deposit does not negate your responsibility as a tenant. Any damages that exceed $3,000 will be charged to the credit card on file. In the event that the credit card listed is declined, you agree to provide Vail Village Rentals with an immediate alternate form of payment.
CANCELATION AND REFUND POLICIES
33% of the total rental is non-refundable upon booking.
33% of the total will be taken at time of booking.
Reservations canceled less than 60 days prior to arrival will be charged in full of the total and are 100% non-refundable.
Holiday bookings (which included Christmas, New Years, President’s week and Holy week) are 100% non-refundable in total at time of booking (50% deposit will be taken but total reservation is nonrefundable).We are unable to re-fund or pro-rate based on any issues or delays including but not limited to weather or health, however we do offer Travelers Insurance.
A housekeeping checkout fee is applied to every reservation. This fee is to clean the rental home after departure.
Additional housekeeping may be requested at an additional fee, unless negotiated prior as part of the rental agreement with the property and Vail Village Rentals. Touch-up cleans will include making beds, removing trash and light clean up. Mid-stay clean will include changing sheets, towels, and clean-up.
NOTE FOR ONE WILLOW BRIDGE AND AUSTRIA HAUS CLIENTS
Daily housekeeping is included on all reservations for these two properties
ROOM GUARANTEE (APPLIES TO ONE WILLOW BRIDGE AND AUSTRIA HAUS PROPERTIES)
Both these properties being fractional, will NOT guarantee the size unit that you are booking. Austria Haus has the same bedding in every unit of the same size. One Willow Bridge has different bedding which can be a combination of King in the master (always), second bedroom can be Queen or 2 doubles, third bedroom, split King. Neither of these properties will guarantee the location of the residence in the building and typically assign this information a couple days before arrival.
ADDITIONAL PERSON CHARGES:
Each property has a maximum occupancy. Exceeding this may result in minimum additional charges of $250 per day charged to the credit card on file or eviction of some or all of the party.
INTERNET / TV SERVICE:
Properties use one or a combination of the following vendors for Internet and/or Television services; Comcast, Century Link, Direct TV or Dish Network. As these are 3rd party vendors not part of Vail Village Rentals, we can make no guarantee that they will be working all the time especially given the mountain conditions. We make every effort to do what we can to make sure they are functioning. If there is an issue, you can contact our office during normal business hours, however this is NOT AN EMERGENCY situation. Additionally no refunds for the stay will be given due to one or more of these not working. If there is a technical issue with your personal equipment (computers, phones, iPad etc.), Vail Village Rentals can dispatch a technician at the cost to the renter in full billed to the credit card, but does not provide technical support for devices that are not part of the unit.
RISK AND LIABILITY:
There are risks associated with the use of any property which may include but are not limited to risks of injury to person or property, or death especially in a high altitude location as this one with severe climates. Call Vail Village Rentals immediately if there is any matter about which you are uncertain or which you believe may present an unreasonable risk to you. Given the extreme winter conditions, risks around the properties may include; wet, slippery, or icy conditions both inside and out; falling snow or ice; being in proximity of, or use of, a swimming pool, bathtub or hot tub including without limitation risks of, drowning, heart attack, stroke or reactions to pool or cleaning chemicals; allergic or other reaction to cleaning or "freshening" products; allergic or other reaction to man-made and synthetic materials; actions of third parties not under the control of the property manager or unit owner; theft of, or damage to, personal property; electric shock or other injury in the use, or misuse, of any electric appliance or mechanical devise; risk of injury in the use of garbage disposals, trash compactors, steam showers, saunas and other similar appliances. Renter and all persons in the rental group will assume all risk and liability. Renter agrees to the foregoing and waives all right to claim damages.