Through Airbnb you rented a house, not a hotel.
Airbnb is about renting homes and experiencing living as a local.
Like it or not, the house is located one mile from downtown Antigua. It is not true that our house is located in another village called Panorama. For your accurate and exact information San Pedro El Panorama (as it is called) is a neighborhood in Antigua Guatemala, as La Merced, San Sebastián, etc., not a different town. With one acre of land, many gardens, swimming pool, fish pond, fountains, rancho, temascal, terrace, balcony , space for 3 or 4 cars and with the best volcano view this would be impossible in downtown Antigua.
As it is a house you are renting, for your convenience we have provided with some essentials for you and your family to start your vacation. These essentials being: toilet paper and bathroom amenities as well as some kitchen essentials such as drinking water, coffee, sugar, salt, napkins, etc..
We have two 42¨wide screen TV sets and three smaller sets that are not advertised. The two main TVs have high definition cable. On the second floor there is also a DVD player with more than 300 DVDs to watch.
As for the hairdryer, again this is a house you are renting, we have one hair dryer for people to share. For each person we provide a set of four towels in different sizes plus the pool towels.
I am deeply surprised that you forgot about your welcome gift, wine and cheese, fruit and bread... which you seemed to appreciate at the time.
We have 5 MEGAS internet speed, if you experienced a problem with this and would have contacted me, I would have called the company and checked this out for you.
Other guests who have enjoyed the temascal (sauna) were happy to get the wood.
The house is home to exquisite mayolic , textile and antique collections as well contemporary and primitive art pieces, but of course these details are for the educated eye to appreciate.
What I skipped mentioning in my report was the terrible chain smoker smell you left behind, I usually write my report after being personally at the house, but this time it slipped away before time. I should have charged you special cleaning services fee.
The smell was rancid for several days. It is totally against the rules to smoke inside the bedrooms or the house. You completely disregarded house rules by chain smoking inside. This shows utter disrespect towards others...
Finally, you can read the many reviews before this one and decide for yourself.