I appreciate your comments. It's how we grow and make things even better when comments are constructive and informative.
Please know that:
1. After having toilet paper rolls taken, laundry detergent taken, paper towels,towels, linens, soap bars - you name it - for 17 years, we realized we could not keep it up. Some people will take anything that is not nailed down. If you refer back to the "Included Free" list we sent you,it clearly states "starter roll" for paper towels and toilet paper. And the list is very clear about what is provided.
2. I was not aware that the cleaning people did not come back - you should have called me. I have fired people for less than that and I have no tolerance for things like that. In July when we have "back to back" tenants virtually all the time, it is difficult to give each home special attention but that is no excuse. We have hundreds of 5-star reviews and few if any negative reviews for this or any of our homes. We also have TripAdvisors "Rated Excellent" award for 12 years running.
Pest control for the palmetto's is an ongoing battle in Florida. Our homes are all treated every 3 months whether they need it or not. Sometimes in rare cases, we will have an occurrence but if we do, we dispatch the tech immediately upon notification. No one can or does more than we do in that respect.
You mention the resort being "sketchy". Interestingly virtually all of our families have loved staying here. It is quiet, out of the way, well maintained, and still just 5 minutes from the Disney theme park exits. My photos of the pool and resort amenities are not touched up and are provided with the listing, just as they are. All of our families have given rave reviews for this home and resort, but I understand it's impossible to please everyone.
I wish you the best and I do thank you for staying with us.