Elise - I greatly appreciate your feedback. As you can see from previous reviews in the past, I have never had these sort of complains. Other than your review and the last one, I've only had glowing reviews. The reason is that I have not been home personally to properly ensure the place was prepared myself, and thus hired a cleaner who not only cleaned but was in charge of ensure the place was prepared for guests and had a welcoming feeling. Clearly this person who I hired did not fulfill the job, and I apologize for this. I will personally make sure going forward that all of these issues are addressed and they never occur again. Thanks for your feedback!