We understand that our apartment is not a 4 star hotel (the price would be about 20 times higher there) and we realize that there are some inadequacies. We put maximum effort to eliminate them. But we felt very appalled by your inscription because it was thruthless. By the seaside, pigeons and seagulls fly, but on the outside. It has never happened before that one of them got inside the apartment. It is obvious that if you make a draft it blows off the flame. We really take care of our guest’s comfort also in the matter of cleanliness. None of our previous guests complained about a smell, therefore in this situation your accusations were caused by your bad mood, which we experienced – you were two hours late and didn’t even apology; you left the biggest mess then any of the previous guests, you’ve scratched a new segment with a heavy suitcase with wheels.
We will carry on trying to make sure that our guests feel comfortable and good in our apartment.