Réponse de Giuseppe :
Mrs. Djema and her family have honored us with their presence, in the first days of August.
We regret that during her stay in our residence we had some misunderstandings.
We co-work with Airbnb for 3 years now and never we were told that the apartment description page was misleading.
The lady seemed to expect an apartment on the sea shore, when the Airbnb page clearly shows that the apartment is on the hill, and the nearest beach is easily reached in just 7 minutes walk. Even the map pointer shows that the residence is inland the southern coast of the island.
If Mrs. Djema would have done more research, we could easily satisfy her desire to have an apartment on the sea shore, as we also have coveted apartments on the beach of Sant'Angelo.
Mrs. lady was of the opinion that the photographs shown in the gallery were not faithful to reality.
There's a first time for everything: so far all of our guests have complimented the honesty and truthfulness of the photos. And this is one of the many reasons why we have guests who are coming back every year for decades.
Indeed we want to provide our customers the most clear, detailed and truthful. Precisely for this reason we turned to professional photographers.
Furthermore other Airbnb guests have stayed in the same apartment of Mrs. Djema and departed enthusiastic about their staying.
The night before the arrival of Ms. Djema there had been a strong wind which had tampered with the WiFi repeater on the roof. We let her know that the repeater in the garden around the pool (15 meters away from her apartment) worked and so for the moment she could connect with it. At lunchtime the whole wi-fi system had already been promptly restored.
Mrs. Djema required a larger TV, and we satisfied her by providing it.
We are very proud that the residence is embedded in an ancient citrus orchard, and a lush garden with several kinds of plants that our family care with love and art for more than one generation. All the residence is surrounded by nature and in some periods of the year there might be mosquitoes, it is inevitable. Ms. Djema seemed frightened by their presence, and then we provided her the right products.
Mrs. Djema even made us a note on the price. We do not follow the lowest price policy, but honesty and the right price that allows us sustainability and maintenance of the apartments, as well as the protection of the rights of people working with us.
Our staff does its best in order to ensure our guests an unforgettable holidays experience and obviates any possible inconveniences, but I would advise Mrs. Djema to inquire carefully before proceeding to the booking of an apartment, even at cost to devote maybe a few more minutes to figure out where she's going to spend her vacation, because in spite of the efforts of our friendly staff we can never satisfy the dreams of a fantasy travelling at full gallop, demanding to find the sea on the hills.