Dear Eva thank you for your comment and it was plesure to host you.
first of all i want clear somthing , the day of your check out you asked me to stay until 14:00 but i told you i'm sorry i can't because i have to give the apartment at 13:00 for next family, then i told you stay until 11:30 my check out normally at 10:30 , you wasn't happy for that although i gave you 1 h more
Regarding the cleaning its not true what you wrote and i'm really sad for that!
You were 5 people 3 of your family they come in the morning and you arrive in the day after , i explained good to your brother regarding the cleaning and he told me that you don't need it , so i showed him all the equipment for cleaning and i gave him Towels and new sheets for everyone , if your brother he didin't explain you nothing its not my mistake, what i said to your brother regarding the cleaning and rules of the apartment i have sent you in the chat.
you said the apartment was not clean good ! i remember you that your family they used the apartment for one day and you came with your son and husband the next day.
When you were in our apartment i wrote you every day if you need somthing or you need a help i asked you as well if you need cleaning but you said no!!
my question is why you didin't tell me nothing?!
regarding the plates i have in the apartment more then 15 plates!!! its really strange , the dish works perfectly ,
Dear eva if you check my reviews you can see that i never had a problem for all what you said you just was angry because you didin't respect the rules of the apartment and you didin't respect the check out time .