Terrasse de luxe à Barcelone centre de 50m2 de surface et vaste terrasse à usage privé située dans le centre de Barcelone, près de Paseo de Gracia.
Fer à repasser
1 lit queen size
1 canapé convertible
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 11:00
This was our WORST Airbnb experience in over 6 years. Besides the fact that the apartment is very cheaply appointed and not true to the pictures on Airbnb (it's staged pretty well on the site), we received 1 synthetic towel each for our entire stay, but the worst part was the bed…
Réponse de Clickandflat :
I'm very surprised because is the first time (after many years managing apartments and thousand of bookings) the unique purpose of these guests is to hurt the host even using her condition of 3 months pregnant to emphasize her false arguments. I've never read a review with that number of lies and exaggerations because the guest didn't get her purpose that was to get a bigger apartment -without surcharge- than the one she has booked. Special mention on the arrogant attitude of both guest that was unacceptable. We are only answering this review to clarify the facts for the following guests: The apartments is like in the pictures. We also provide 2 towels for each guest and are 100% cotton (not synthetic). Regarding the bed, after 3 days in the apartment (of a stay of 5) guests burst into our office at 11:00 very angry and claiming about the mattress of the bed. We told them that we would check it out, and we put in their knowledge that it was the first complaint we received regarding that issue in all the apartments we manage in the same building (can be checked in our AirBnB reviews). They didn't agree with our answer. At this point, and keeping in mind our office is in the same building, we didn't understand them didn't came before to complaint if the bed was unacceptable. We came at the apartment at 11:15 to check the bed out and the boy receive me acting like a lame and complaining about his back pain. I checked the bed structure and it seemed ok. Anyway I informed them we were going to call the mattress provider to check by themselves if the matress was in good condition and replace it if they consider it was in bad condition and I answer them back. At 12 o'clock they burst into our office and gave you the apartments keys shouting of our bad apartment, bad bed and bad service. The problems (if there were) take some time to be solved and they take their own decision 1 hour after your claim so I think this is not the way to act. No true about the solution of the sofa bed and once the provider checked the bed structure and mattress was in perfect condition.
Conocer lugares nuevos es una de mis pasiones y sobretodo hacerlo a mi aire. Por eso en todos mis viajes me alojo en un apartamento. Esta es una de las razones por las que dejé mi trabajo en una importante empresa de servicios empresariales y ahora me dedico a seleccionar apartam…
Langues : English, Español
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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