Norman and Hedi, We’re so, so very sorry you had such an awful experience. Bob and I take great pride in making a stay at The Bunkhouse such a wonderful experience for Guests that it’s heartbreaking for us to read such a negative review. We are sorry you guys got stuck in the mud during your stay. Because our place is so rural, something that makes it a very special experience, we emphasize to all Guests staying at our AirBnB that if the weather is bad to let us know the moment they reach the unpaved road so, if need be, we can drive them in with our 4 wheel drive vehicle safely. The first night of your two-night stay seemed to go off without a hitch, you drove in without any problem and expressed excitement about the star tower and the location. The next morning when I checked in with you to see how your night was, you said it was great. I went on to explain bad weather was headed our way so after your day trip to Sedona BE SURE TO phone us when you were headed back so we could update you on the weather and road conditions. Despite our request, you did NOT phone. Instead you chose to turn onto the unpaved dirt road in the dark after a torrential rain. Unfortunately, you called us only after you were stuck in the mud. With mud, once you get stuck it’s a problem that can get worse rapidly. We knew we had to act quickly. We immediately contacted our neighbor, Lou, who was close to you and could reach you faster than we could. He arrived within minutes and offered to drive you here. You refused and insisted he tow your car. He did as you requested and hooked your car up in the mud. While he was towing you, he became concerned you had no experience on how to handle a car on a muddy road. For your safety, he asked you to park and drove you here. The next morning, we asked why you hadn’t you contacted us on your way back from Sedona, and you politely responded by saying you didn’t because you "wanted to be independent". Unfortunately, because we live in a rural area it’s crucial to listen and respond to our requests about communication regarding weather and road safety. I completely understand why you are upset now, the rental car was damaged and what makes that probably extra painful and costly is that, as you mentioned, the car was uninsured. We did literally everything we could have done to make your stay pleasant and safe. During your stay you were polite, friendly and appreciative of our help but now it’s a different story. I imagine after finding out the cost of the damage to the car and dealing with the pains of an uninsured car and angry rental company you’ve become very upset with the outcome of your trip. And unfortunately you have decided to blame us for the entire predicament. I’m very sorry your stay didn’t go better but we did everything we could have done to help you.