Our family, with puppy, visited Istanbul for 11 weeks. The apartment was adequate, but I would not recommend this host.
Location, spacious, good shower, garden, safe neighborhood
Very friendly, but pressured us about electric/gas/water usage for our entire stay despite AirBNB agreement that included utilities. Was not proactive in providing for our needs. Protected his interests, but did little to ensure our comfort/expectations were met.
Contract: Upon arrival host required me to sign a contract. Not an AirBNB document. Host claimed that contract is per Turkish Law. He waived a cash deposit that he said he normally collects (not AirBNB).
Utilities: Prior to arrival we verified that cost of utilities were included. From arrival onwards, Host reminded us of how expensive utilities were, and on two occasions demanded that we pay half of the cost of the bills. Despite being against AirBNB rules, we paid once to smooth things over, but he still demanded again at the end of our stay.
No Free On-Premises Parking: Told I could park in the “no parking zone” overnight, find street parking or utilize auto park for fee.
No Washer and Dryer in the Unit: Washer and dryer in the basement, which we used by appointment. Didn’t use the dryer because Host said our clothes would stink. Drying rack was provided. One free load of laundry per week; each additional load costs 10TL.
Heating: Heating was inconsistent throughout our stay. The first few days the heat did not work. Host repaired heater, but we still had to continually ask for heat to be turned on. We went many nights without heat.
Cleanliness: Tidy upon arrival, bathroom clean but floors, carpets and kitchen were grungy. A few ants. The host did not offer to clean during our stay, but indicated that we could hire a cleaning for 75TL.
Beds/Towels: Beds extremely worn; very uncomfortable; prominent springs. Bedding provided was minimal, and did not fit the beds. Towels smelly/tattered.
Pets: Advertised pets allowed, but after arriving host was reluctant to allow our puppy. He indicated we should pay for special cleaning at the end. At checkout we cleaned the apartment thoroughly (vacuum, tape roller, etc…), but host claimed it was left dirty. We have a video that shows otherwise.
Our stay was wrought with frustration due to the absence of advertised amenities, lackluster service and pressure about water/gas/electric bills.
Of serious concern was the unofficial contract I was asked to sign on arrival (and cash deposit that was waived), and the demand of payment for utilities that was not agreed upon when the booking was made.
We are a normal family, that consumes a normal amount of utilities and requires a normal level of care. We paid a premium, but the amenities and services advertised were not provided in a manner commensurate with general expectations for a stay at any hotel or BNB. Be sure to read host’s reviews before booking. I would not recommend renting from this host.