Alexis, it seemed you were confused about our house rules either because of the language barrier or because you did not read them. The fact is our house rules are clearly written in English in our Airbnb profile, and also were sent to you along with the booking confirmation and my welcome letter. The check-in time is clearly stated as 5 p.m. but you and your boyfriend showed up at our door step and wanted to check in at 1 p.m. without ANY forms of advanced notice or alert. My mother tried to understand you but could not due to your poor English, so she let you check-in four hours ahead of our standard check-in time. That was an outstanding Airbnb hosting spirit! As for the kitchen, we clearly stated everywhere that our guests can freely use our microwave and toast, and we do not rent other appliances in our kitchen such as stovetops and oven. If you need to use them, there is a fee to pay. Please always read house rules and profiles before making your ridiculous complaints. Cheers!