Arthaus is located in a pristinely preserved Altbau in the heart of Kreuzberg, Berlin's hippest neighborhood, where we will welcome you with fresh-cut flowers and a complimentary carafe of red wine. Exposed brick walls, original artwork, washing machine, bathtub, great transportation, bars, restaurants. Perfect for singles or a couple.
Why house rules?
Our goal is not to inundate you with rules, rather to make sure that we are all on the same page in order to make your stay with us an enjoyable one.
We are located in a beautiful Altbau in the middle of Berlin Kreuzberg that we’ve filled with collectibles, antiques, and art installations. We don’t cater to or tolerate the entitled - this is not a hotel, this is not a place for the privileged.
About the apartment
Arthaus Berlin is located in a quiet residential apartment building. Be considerate and aware of others in the building.
The entire apartment is 100% nonsmoking. We would advise you to not smoke in the courtyard. Please do not dispose of cigarette butts in any of the garbage cans inside the apartment.
Guests are not permitted to bring pets of any kind to Arthaus.
No shoes and no sleeping on the couch.
Don’t move any furniture or other objects in the apartment. Leave everything exactly as you found it. Always put drinking glasses on coasters which you will find on top of the microwave. Be aware that there are objects in the apartment that are part of an art installation.
Be aware that by using an excessive amount of toilet paper you will clog the toilet. Always unplug the hairdryer when you are finished using it.
When checking out of Arthaus the kitchen should be left as you found it with all pots, pans, dishes, silverware, glasses, etc. cleaned and put away where you found them. The stove and refrigerator should be left clean, also as you found them. The black milk glass plates above the sink are part of the art installation of the room (decoration) and are not to be used.
Before checking out of Arthaus make sure the kitchen is clean, including washing dishes and emptying the refrigerator. The bedroom and bathroom should also be left clean. Although the cleaning staff will clean the apartment upon your departure, when you leave please leave the apartment neat and tidy.
The garbage and recycling bins are located in the courtyard. All non-food garbage goes in the bin marked “BSR”. Food scraps are to be put in the “Biogut” container.
In Berlin recycling must be separated into three categories: Paper (bin marked “Papier”); plastic and metal (bin marked “Wertstoffe”), and glass. Before your departure from Arthaus you must dispose of all garbage and recycling except glass. The glass recycling bins are not located on the premises so please leave all empty bottles in the kitchen for us to dispose of.
Put detergent (liquid or powder) in the far left detergent compartment. If you want to use fabric softener put it in the middle compartment. Only use the “Schnellwäsche 30°” setting. There is a red arrow indicating where the setting is. The cycle will last for 17 minutes. Do not overload the machine with clothes! The typical American machine has a much larger capacity. The drying rack is next to the refrigerator. Move the bench in the foyer to the main living area and open the rack in the foyer.
We provide one set of keys per reservation. There is a 500€ fee for lost keys. Yes, this is a lot, but making copies of apartment keys in Berlin is incredibly time consuming, expensive, and complicated. Our best advice, don’t lose the keys!
We will have a key to the apartment and if there is an emergency (fire, etc.) we will have the ability and right to enter the apartment.
No weapons or drugs of any kind allowed! If any guest acts in a threatening, violent, disrespectful or otherwise inappropriate manner we will immediately eject them from the apartment. No refund will be offered.
Remember to turn off lights when you aren’t using them.
You can control the heat in the apartment. Each radiator has its own control. You must turn off the heat when you leave the apartment! We understand that you may want the apartment to be warm when you return but it heats up quickly so please help us save energy by turning it off when you’re not there.
Make sure all windows are closed each time you leave the apartment.
Unplug your electronics (laptops, cell phones, etc.) when you’re not using them. Remember, you are in a private apartment, not a hotel!
Wireless internet is included at no extra charge. Please beware: downloading or sharing of illegal files is strictly monitored in Germany. Guests are responsible for any penalties or charges incurred for downloading or sharing illegal files on our wireless network.
Any additional services including flowers, wine, or champagne can be purchased on our website or can be paid for in cash upon arrival.
We are not responsible for any injury that may be sustained on our premises. Guests are liable for any damage or destruction they may be responsible for causing.
There is a security deposit of 100€ to be paid when the apartment is booked. It will be returned to you in full within 24 hours provided that the apartment is left reasonably clean, there is no damage to the apartment, and provided that nothing is found missing.
We have a strict cancellation policy with Airbnb meaning that there is a 50% refund if the reservation is cancelled within one week of check-in. If the reservation is cancelled less than one week prior to check-in there is no refund.
Check-in is after 3pm and until 9pm with no exceptions. We understand that travel plans may change, however please remember this isn’t a hotel and we won’t be available to check you in after 9pm so please plan accordingly. For advance reservations you must let us know what time you will arrive at least five days before your arrival so that we can arrange for a staff person to be available to check you in at your preferred time. We do accept last-minute reservations and in these cases we will arrange an arrival time when you confirm your booking.
We require a copy of the passport of the person who paid for the stay at Arthaus upon checking in.
Check out is at 11am with no exceptions. Leave the apartment neat and orderly before checking out.
Relax, enjoy, appreciate!
When you arrive you’ll sign our agreement of terms which will confirm that you have read and accept everything in the house rules. There will be a copy of the house rules in the apartment.
Si vous annulez jusqu'à 7 jours avant le voyage, vous recevez un remboursement à hauteur de 50 %. En cas d'annulation au cours des 7 jours précédant le voyage, la réservation est non remboursable.