We’ve been hosting guests since 2004 and this is literally the first negative review we’ve ever had.
1. We are always improving our properties. The house is a different color because we just gave Drovers a beautiful paint job - we immediately posted new photos on the listing.
2. The apartment is not just “a small bedroom…” We call it “cozy” because it isn’t huge, but the bedroom is a quite reasonable size, comfortable for two adults, and there is a separate den/kitchenette. The shower is indeed small - you are right about that. All of this is accurately depicted in the photos.
3. Our furniture is not all white and we’re not unusually fussy. We haven’t had problems with our many, many guests in this regard. Our cleaners are there to clean, and we do so after every guest. After these guests left, she had to wash everything twice and throw out some of the linens. There was trash all over the bedroom, sticky spills, and coffee grounds all over the kitchen floor. It was a mess.
4. We have a wall mounted TV with the cables and connectors stored neatly behind it. After the guest checked out, those boxes and cables had been pulled out and there were fingerprints smeared on the surface. We don’t know what the guest was trying to do but it took considerable work to put it back together.
5. The lights are all in working order - the ceiling fan light works by pulling the chain. If you’d asked for assistance our host would have happily shown you.
6. When the guest called to say she was having trouble with the code, we checked the message we’d sent, and verified that the code we’d sent her was correct. We then messaged her asking where she’d seen an incorrect code but she never responded. We assume that she confused the building entrance code with the one upstairs to the individual apartment.
7. We clearly state that there are other people in the building and “we ask that our guests are quiet for the respect of others in the building.” We do not have a curfew nor do we ask that people remove their shoes or anything remotely like that, but common sense would say that when packing to leave at 3:45 AM, one would try to be quiet and mindful of neighbors.
8. We didn’t “bombard” the guest with “accusatory messages” nor were we hostile. After the guest checked out and we found the apartment in the state it was in, we sent one message to her to complain. The second message, sent at the direction of AirBnB, was a receipt from our cleaner describing the extra two hours of work required to clean up, and the cost of the towel we had to replace. We didn’t know about the sham we also had to replace until after we’d already sent the receipt.
We suggest that prospective guests read the rest of our reviews.