Fantastic Experience! The communication was incredible and UGeen was extremely responsive. They were absolutely wonderful hosts! When I arrived, it was a Friday night and the lights didn't work... but a simple email and they were fixed within the hour. Any questions or simple communications were handled immediately. The apartment was clean, everything that was in the apartment was there and working, internet was fast and reliable, water was always extremely hot.... I have absolutely nothing to complain about concerning the apartment or the location. They secured transportation from the airport and their driver was spectacular. As this was my first trip to Ukraine and I was staying for 17 days, I can't tell you how comforting it was to know they were hosts that speak fluent English and set everything up for me - even buying coffee and modest toiletries at their expense to get me started. In short, the apartment was perfect, the neighborhood was extremely safe, the location was central to everything, and UGeen was nothing short of spectacular. I absolutely recommend using them and this flat. My next trip to Ukraine, I am definitely going to use them again! Thank you for everything UGeen! Oh - and make sure you visit the Coffee Box on the ground floor!