2 salles de bain
2 salles de bain
Gorgeous Gulf access home with large dual heated saltwater pool & sundeck , over sized professionally landscaped lot with lots of palm trees for your tropical feel, and private boating dock for your rental or our kayaks. SOUTHERN EXPOSURE!!
Parking gratuit sur place
Télévision par câble
1 lit king size
1 lit queen size
1 lit queen size
L'entrée dans les lieux se fait à partir de 16:00
Départ avant 11:00
Accès de plain-pied à l'entrée du logement
Large porte vers l'entrée du logement
Our experience of renting a private property through Airbnb has always until today been good. This house was not up to the promised standard although mostly clean overall, the floors were not upon arrival. Maybe a small thing but as we went through the house many of the amenities…
Réponse de Pat :
Hi Kenneth, we are sorry to hear your stay with us did not meet your expectations - I just got off the phone with our property manager (Charlie), and he was surprised to hear these issues, as throughout his several visits to the home, nothing was ever mentioned to him, or to us, of any issues. Thank you for letting me know about the dishwasher not working properly, as we had just installed it days before your arrival. I will have our maintenance team look at that right away! As Charlie advised, we had tried so hard to have the new appliances installed for your arrival, but unfortunately, the store was unable to uphold their promised delivery, and we did not want to inconvenience your time installing it on your holidays, so as Charlie mentioned, that is why they were left in the garage out of your way. I have forwarded your concerns to Charlie in regards to the cleaning. We just had all the carpets removed from the home in order to maintain a safe & allergy free environment, so I'm a little perplexed about which carpet you may be referring to that was dirty. As you know, we are in the midst of doing further upgrades to the home - which includes all appliances, (as discussed) . With the dryer, we do find that if the lint canister is not cleaned after drying, (especially towels), it does not get proper ventilation, and therefore won't dry properly. It's the same with ours if we don't clean it. Thank you for letting us know about the wii games missing - unfortunately, we can not be aware of this unless our valued guests bring this to our attention, as we are based on a trust with our guests. I truly wish you had of notified either Charlie or myself, as we would have run out & bought some games right away. Same thing for the darts - we would have brought new ones right away. As for the pool toys, there really are only so many things that we can stock, as there are so many children of different age ranges with different preferences, and we just simply can not stock everything, so we do the best we can. I will take a look to ensure that the knife sharpener is still in the utensil drawer so that all our guests are able to sharpen their knife if they find it dull, and of course, replace it if I can not see it. I'm not sure who advised you not to use the pool heater due to electric costs. While we try our best to provide tips to our guests on how to keep their consumption down, unfortunately, the amount of usage each guest chooses to use is something we can not control, and as explained and outlined - we pulled the exact graph off of the LCEC website so you could see the days where the consumption was more than others. We never profit off of the electric used by our guests. We were unable to see the usage for the first 2 days, we speculate that they would have been higher to accommodate the temperature which would be most comfortable for you & your family, so we gave the lowest usage to you & will incur the rest at our expense. Again, we are sorry you did not find our property to your expectations, and do value your feedback in order that we can continue to upgrade & improve. Especially since this is our very first guest who did not enjoy themselves :( We wish you & your family a very happy & healthy 2017!
We had the pleasure in staying in this lovely home for one week. It was very clean, spacious, comfortable and was equipped with everything we needed. The pool was amazing!!! We spent the whole week in the pool and enjoyed the lanai...we grilled out all our meals!! Felt like home!…
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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