Dear valued Vicky,
Thank you very much for your stay with us and your feedback, which is very much appreciated.
When you left the guest house, your feedback was very positive, so I’m quite surprised that you have changed your mind after 2 weeks now.
This is how we advertise 16 White House.
16 White House - The Victorian Beauty offers 3 en-suite bedrooms, a lounge with fire place, (can sleep 2), a cozy fully equipped kitchen, a stub with front garden and a spacious garden with a Weber braai and access to the pool.
When you arrived I did show you the house and the rooms and ask you, if you’re happy with the bed options for the 6 guests. (2 rooms have double beds with a twin option and 1 room has a double bed.) You agreed, that everything is fine and you’ll share the double bed.
It is not correct, that you paid R 300 extra for the bed, you made up by yourself in the lounge.
We would have gladly made up the bed in the lounge in the right way for you to give you a comfortable sleep at no extra costs, if you’d have mentioned that you wanted an additional bed. (7 beds for 6 guest). We're staying next door.
The pool is exactly like it is shown on the photos and the access and opening hours are from 8 – 18h00 per day.
The kitchen is furnished and equipped like it is shown on the photo. We never advertised an oven, because the microwave has a baking function. In addition to that we did bake your croissants 6h45 in the morning for you to celebrate the birthday party from one of the members.
We certainly cleaned off everything at no extra cost.
It is our intention to offer good value for money.
I’m glad to hear, that you mentioned, “The house was functional & clean and the hosts were welcoming.”
We wish you a good time and hope to see you again.