The Check in process was clear and completed without problems other than there only being one set of keys due to a previous guest leaving with them. As there were 4 of us this did cause some issues for the first day but we worked around it. I had understood that the Property had wi-fi, it does not although Jason did supply a 3G router with some credit on, this cost a further $30 over the course of our stay to keep it topped up. The apparent location and views are second to none, the furnishings and contents were as described, unfortunately There were numerous maintenance issues on arrival including the lock on one of the bathrooms didn't work which meant that when you closed the door you were locked in until someone opened the door from the outside, 3 sets of the blinds were broken, the dishwasher didn't have a plug on it and didn't work, the TV didn't have the described Fox package, the fridge made a loud beeping noise as soon as the door was opened and the welcome pack wasn't complete, we contacted Jason about these issues and he arranged for mainenance to call the next day, the door lock and blinds were fixed in the morning with the second set of keys and Internet router being dropped off in the late afternoon, we were told a part was being ordered for the dishwasher, the fridge was a warranty issue and there had been a problem with the Fox contract for the TV channels but that was now sorted and it would be up and running within 24 hours, it wasn't! We did report this again on the Thursday and were told that it would be working soon but it never did appear, as it was Easter weekend we didn't report it further. Neither the dishwasher nor the fridge were repaired whilst we were there, there was a review from a previous visitor which outlined similar issues with the TV package so this seems to be a case of continued inaccurate claims re the facilities available. As stated above the property is ideally located close to all the local amenities, the building was well maintained and offered some excellent facilities Surfers Paradise was holding a 4 day festival which was excellent, it was a shame that these issues did detract from a very enjoyable trip and would make me think twice about using this website and provider again.