MILLIE APARTMENTS, are a block of 4 apartments, located on a small serene street in the reknown suburb, Ntinda in Kampala, 3 minutes walk to the popular Capitol Shoppers Mall, 10 min drive into the heart of Kampala City.
Fer à repasser
Parking gratuit sur place
Espace de travail pour ordinateur portable
1 lit queen size
1 lit double, 1 lit simple
Ne convient pas aux animaux
Pas de fête ni de soirée
Départ avant 12:00
Arrivée autonome avec Réception/concierge
Large porte vers l'entrée du logement
Accès de plain-pied à la salle de bain
Nice flat. Had a great and very interesting time but - there was no bulb in one of the toilets, the cleaning was only done once a week, the electricity wan't topped up regularly enough, we had no TV for the last few days and there's was noise all night from the bar across the str…
Réponse de Regina :
There are two bathrooms and and two toilets. We try to limit electricity consumption by lighting only those areas where we deem necessary. There was no bulb in the second bathroom for that matter. All you had to do is to request for one from the house keeper. She would have provided it. Steve you were supposed to keep the apartment clean as you found it, at all material time. We clean once a week to preserve some degree of cleanliness overall. Steven, you are supposed to clean after yourself. We are NOT a hotel were you expect full cleaning services every day. With regard to electricity, what was your concern about topping the electricity regularly. First of all there wasn't a single moment when you went without electricity Secondly, there is an automatic power backup inverter in the apartment, in the event of lag in topping up. We know you had to remind the house keeper to top up more than once, because your electricity consumption was far beyond average. You always left the water heater on contrary to the rules. We hope you will return to the 'Nice flat' in future. As with the TV, there was basic satellite channels.
The listing description was accurate and the neighborhood was safe (albeit a little loud on weekends as there was a bar across the way). Regina was great for the most part, even being available to help us sort out two extra nights at the beginning of our stay, but the manager, Da…
Réponse de Regina :
To set the record straight, I would under no uncertain terms state that; Hannah arrived in the night and Dan was not sure exactly how long Hannah's journey from the Entebbe Airport would take, in light of the endemic traffic jam. By this time the housekeeper had retired. Dan waited for much longer than he could. Dan is not a manager, we only have a housekeeper With respect to a friend who was regrettably mugged, Hannah's friends called Dan's phone in the dead of the night, well after midnight. By this time Dan was fast asleep and was never in position to answer any calls. As a matter of fact Dan only learned in the morning that one of Hannah's had been mugged and had lost the key. We managed to locate the spare key in the morning and it was personally delivered by Dan by around 10:00am and handed over to the security guard, since by this time Hannah's friends had left for their rendezvous. Hannah, in her review was untruthful, dishonest and not forthcoming in the following regard. 1. From the time Hannah's friend was mugged to the time the key was delivered at around 10:00am, it wasn't really yet 24hours but under 10hrs in the time when Dan was deep asleep. 2. Dan no brothers literally living the City. Dan never sent anybody but he PERSONALLY delivered the key to the security guard. How could Hannah and her friends know that the key was delivered "through his brother' when all of them had left for the conference, the reason why the key was left with the security guard. 3. Hannah failed to tell the truth when she stated that Dan was audibly upset when they called him for a replacement and stopped accepting their calls. The truth is, Dan never heard any calls because he was deep asleep. He only learned in the morning, what transpired and delivered the key after locating it. 4. Up to now Hannah has refused and/or failed to pay for the extra two nights her friends spent with us. 5. Hannah has refused and/or failed to pay for the replacement key her friend lost. It's our position that Hannah's review is untruthful, not forthcoming, malicious, defamatory.
I come from a rich hospitable cultural background. As a child, I loved having guests and visitors in our home. Every guest brought an interesting diverse wealth of experience. I have been entertaining guests all my life. At Amazing Millie apartments, we continue this hospitality…
Langues : English
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Délai de réponse : Moins d'une heure
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