Réponse de Eugenia :
I think that the feedback of Anouar don’t need any comments. Everything he wrote is completely false.
Anyone can compare the Anouar feedback with all the others feedback, all positive and the majority of them are 5 stars feedbacks.
Anyway I need to replay, just to be clear and honest with the other guests.
Starting from the beginning of Anouar complaint:
1.It is clearly reported in the flat description that one bedroom is independent with its own bathroom and the second bedroom is in the mezzanine over the sitting room. Moreover It is not true that the second bedroom has a sofa bed, but it is absolutely a normal bed.
2.It isn’t true that the flat was not ready to accept a guest. The only thing that really happened was that Anoaur, who finalize his reservation just the night before his arrival at 1:00 a.m., didn’t specify he wanted two separate bed and so I prepared just the double bed. At the check in, he make his request, and the second bed (red bed) was prepared.
3.During the check in Anoaur didn’t complain for spots or dirtiness because everything was clean. After he left the apartment was really dirty and there was many spot in the red bed, and in fact I had to send the covers to the laundry.
4.I don’t know if Anouar is allergic to some material but for sure there are no ticks, lice, termites, bugs in the flat (see all the other feedback no one complains about dirtiness). Anyway, as soon as Anouar told me about his problem (8:00 p.m.), I was ready to send in the morning someone to change the liners, asking him at what time the cleaner could enter in the flat but I didn’t receive any answer!
5.Concerning the check-out time, in AIRbnb advertisement is clearly reported that check-out time is within 11:00 am. When Anouar arrived, as usual, my father Stefano asked at what time he would like to leave the flat so I could arrange the check out. He replied that at moment he didn’t know exactly because he was still planning his travel and that the day after he would have communicated. This communication never happened even if I sent him many reminders. Just the night before his departure, he told me that he would have left the flat at 2:00 p.m. At that point, I disagreed saying that it was not possible because there was another guest in entrance at 2:00 p.m. and after a long and tough discussion, I was oblige to accept, as check out time, 12:00 pm, because he refused to leave before.
I need to add one point that Anuoar “forgot” to write:
when he arrived, as usual, my father Stefano asked him for his ID card to be communicated to the local police (Italian law). He gave his ID, but he said that his sister would have arrived later in the evening. It was agreed that Anouar would take a picture of ID card of his sister and sent it by whathapp to allow me to make the required police procedure. During his stay, although many reminders, Anouar sent the ID of the sister, only the night before his leaving. This fact make me in a serious trouble because I couldn’t activate the police communication.
I cannot understand the Anouar approach. Probably he use the flat with more people than declared. Unfortunately during his stay I was not in Rome so I cannot check.
Anyway he was arrogant, impolite, disrespectful and clearly he left the flat in an awful state. I do not recommend him to any host.