Rachel regretted that you were not as comfortable in the apt as we would have liked. However it is important that we make these precisions. We like to give all the comfort possible to our guests.1) The kitchen utensils are indispensable for a light meal, 2) the knife that we send immediately (in an hour) when you request it, it's a kitchen knife. 3) The days you stayed were very hot and the air conditioning was used to the extreme, because of this the drum that is used so that water does not fall to the neighbor was filled quickly. 4)
The use of the oven is explained in the instructions that we leave in sight. Anyway, when you called us to find out about its use, we immediately brought you some special matches. 5)the bathroom heater is 40 liters, which is enough for two people to bathe in comfort.6) When you reported that the bathroom light had been damaged was on Sunday, I asked you (by whatssap) to take a picture to send it to the electrician, you took one, send to me and on Monday he was able to make the repair carrying all the necessary. Of all this you was informed, since you took the picture when I explained what was needed. These impreview occur. 6) Upon your retirement we verified that the television was broken and we were informed by the technician that it would have suffered a blow. But it is unforeseen and sometimes things stop working.
We thought that you were nice to you and we allowed you to enter the apartment before the stipulated time, my husband went to receive you.So thats all.