Hi Chiara, due to your last minute organization, you probably missed my recommendation- that all of my past guests well undestood- about "Porter suggested... and ,...stop at the BEGINNING OF THE STEPS TO REACH THE CHURCH, YOU DON'T HAVE TO DESCEND OR CLIMB ANY STEPS". In fact you were waiting at the END of the steps, and descended about 80 steps taking the wrong stairway and make the way to the house longer and more difficult.
We are a family based business and me or my father welcome our guests to Villa Beach. What's the problem if I was out of town. We didn't left the keys in a bar like many airbnb hosts do. You found a professional Real Estate agent waiting for you in person.
On Chiara's profile you can find our review about her, copied and pasted below:
"We are not very happy with Chiara and her party. They confirmed their arrival way only the afternoon before and asked us to book a driver and we did. When they arrived in Positano, they didnt reach the right meeting point as they probably didnt read our detailed email with specific direction and so we waited for them for almost one hour. Despite we were waiting for them on time and at the right meeting point, they were very rude with us, telling "our system is not good". Our system works since 12 years and we always do our best to let our guests feel welcome and at home. And the status of Superhost here on airbnb confirms it. We collected them at the new meeting point they decided but never heard "Sorry". They booked and paid for 4 persons but we know they were more, without our authorization. Even if it's not correct, we let it go. On departure day, we had an appointment but they left the house 15 minutes before, just with a message saying "we are leaving and left the keys on the table". Well, we are sorry but we don't recommed Chiara and her party to other hosts. When you pay for a house it doesnt mean you can do you what you want. Respect comes first for us."