Hi Prabir, thank you for your feedback. We did address each and every query of yours during your stay but I would still like to give you an explanation.
1. Our property is marked accurately on (Hidden by Airbnb) and I double checked when you discussed this issue with us the 1st time and I'll say it again; (Hidden by Airbnb) maps are not always 100% accurate. They make mistakes many times while rerouting and if you were being led to a destination called chamyana as opposed to kamyana where the homestay is, it should have been a clear indication that you are going the wrong way. We still assisted you throughout the time from the moment you called us till the time you reached our property
2. We can either list properties as private rooms or entire property on airbnb. There is no separate column on airbnb to list homestays. Which is why our property description and reviews should again have given you a clear indication of the kind of property it is. All of our guests read our property descriptions and ask us questions to get complete clarity before booking. Perhaps you should have done the same. Again, a homestay by definition is different from a cottage or a villa where you'll only find a care taker and you have to manage your meals. Most of our guests have had an excellent time getting home made local cuisines served to them. That said, even though you were told that we usually don't let guests cook on their own, it did not stop you from using the kitchen everyday. I think saying that even though guests aren't allowed to use the kitchen, the hosts were kind enough to make an exception would have been more appropriate.
3. A lot of our guests suggested minimum furniture in the living space so that there is ample area for children to play. That's why we put low seating mattresses to provide both sitting as well as playing area. You also had complete access to the attic which has a lounge with sofas and an adjoining open terrace.
Prabir, I accept that we cannot guarantee every guest to be completely satisfied and we have been trying to improve ourselves with every guests' feedback but in this instance we know that we went out of our way to accommodate your needs because you booked the property without reading about it and I find a lot of your comments to be not only inaccurate but also unfair considering that it didn't matter to you what our house rules were and you did what you wanted to, anyway. I still left a very warm feedback on your profile because whatever said and done, my mum who is the host, did thoroughly enjoy interacting with your wife and would have loved to host her again.