Luxurious penthouse suite in 2bedroom 2 bathroom apt in sky hifh tower. Enjoy your own private suite with personal bathroom with a gorgeous view. Towels, bedding, and toiletries provided. Wifi included.
Salle de sport
It was one of the worst experience in my life. At the beginning, my mother and brother were staying at the hotel when they decide to move to this place.I contacted her and she accepts my request immediately. After that, I cancelled my reservation in my hotel, then I called her. T…
Réponse de Farah :
Mohammed, We talked immediately after i accepted your inquiry and i told you the price was not reflected accurately. I gave you the option of a cancellation with a full refund which you declined....this was minutes after booking. Also when you arrived you were under the impression that it was the entire apt and stated your mother and brother were not comfortable sharing the apt. Again I gave you the option of a refund if a potential renter came. A potential renter came for the other room which included males and females so you were asked to leave with a prorate refund. With that being said you failed to mention that i was helping you find a place where your mother and brother would be more comfortable. You also failed to mention that you were not charged more for the stay even though is was more for the following week. And you also failed to mention that you were given your money back. the one issue with your brother was he flooded the bathroom from the shower not the toilet because the shower curtain was not used appropriately. I don't appreciate lack of information i your review. Please don't make it seem like you were kicked out without your refund. I think if you have a place of your own you should accommodate your mother instead of trying to place her in uncomfortable situations. I wish you luck in your future bookings, and i hope you reflect more honestly in your future reviews.
I am ambitious, friendly, and a knowledgeable traveler. I love meeting snd socializing with new people. Learning about different cultures and backgrounds is fun but I am also very respectful of peoples privacy and alone time :). I travel a lot so I am not home most of the year, …
Langues : English
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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