À propos de ce logement
Pelago West will impress with its sleek, clean angles and luxurious appointments. The apartments are located in the heart of Karratha and the new entertainment precinct of Sharp Avenue.
The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
If pets are entering the property or staying at the property (only allowable for pet friendly properties), this must be disclosed at the time of booking, or we reserve the right to terminate the booking without refund. In that case we will not be responsible for finding or funding alternative accommodation. All disclosed pet stays will be referred to on your invoice and there is a surcharge per clean for pet guests. This surcharge covers a small amount of additional cleaning time that may be required for a pet stay. If extensive additional cleaning is required, this will be charged for using the credit card provided for payment (or left for security). The general house rules for pet guests are to not allow them on the beds and furniture, not to allow them to damage any property and to clean up after them before leaving the property. Guests will be liable for any necessary cleaning and dry-cleaning if required. Additionally, the number of pet guests must be disclosed clearly at the time of booking and will also be noted on your invoice.
The property is strictly non-smoking indoors. We reserve the right to terminate a guest's stay without refund if we become aware of guests or their friends smoking indoors. There may also be additional cleaning fees to remove any smoke fumes from the property.
You will agree to any other reasonable house rules which may be made available to you at the property.
For all properties, the noise level must be inaudible from neighbouring properties between 10pm and 8am Sun-Thu nights, and between 11pm and 9am Fri-Sat nights.
All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Guests may not engage in any illegal activity at the property.
CHECKING IN AND OUT
Check In and Check Out procedures will be detailed in the Property Information package forwarded to you following payment of deposit. Whilst we are more than happy to provide early Check In and late Check Out wherever possible, this can only be confirmed at the last minute as it is dependent on other bookings at the time. Failure to adhere to those procedures could result in the incurring of additional costs.
BREAKAGE, LOSS AND DAMAGE
You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, garden or contents will be charged for using the credit card provided for payment (or left for security). Please note this includes the removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dishwashing liquid, toiletries provided in dispensers etc).
It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
Standard cleaning services are listed. Properties may also include interim cleaning services for stays of longer than a week. This will be detailed in your pre-arrival information. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning. This will be charged for using the credit card provided for payment (or left for security).
Reasonable usage of electricity, gas any other utilities provided at the property are included in your rates. Excessive use (more than a 30% increase compared to similar periods) of any of these utilities may be charged for using the credit card provided for payment (or left for security). If charges are passed onto the Guest, evidence of charges will be provided on request.
Properties which provide local telephone calls included in the rate, do so for up to 6 calls per day. Costs for additional calls may be passed onto guests.
Management is not liable for loss to you of any personal belongings while you are in the property. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable loss during your stay. Guest items found by our cleaning staff are kept in our office for one month before discarding. It is the guest’s responsibility to follow up any items that may have been left (EMAIL HIDDEN)PLAINTS
You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately if important, rather than when you depart, so that matters can be resolved quickly.
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I'm an Entrepreneur that is passionate about cycling, keeping fit, my family and life in general.
I've traveled extensively and love exploring new places and cultures. One of my favorite places is Spain - I love the food, the culture and of course the warmth of the people.
I've loved creating spaces that people can happily just bring their luggage and feel welcome and at ease..... A home away from home.