Aloha! Our company does not employ ANY CLEANERS. All cleaning services are provided by 3rd party vendor services. Any cleaning fees are strictly the cost of the invoice provided by the service. When the cleaning company cleans the house for the first time, we set the cleaning fee based on what they charge. When a guest leaves a house "trashed", there are many extra hours involved, they clean every surface in the house from top to bottom. The cleaning companies here in Hawaii charge $25-$35 per hour. This is not what you pay on the mainland....I would assume that you probably can get cleaners for $15 per hour. Yes, the cost of living is much higher here and hourly wages are higher for dependable services. Our normal cleaning fee for this home is $350. It takes two cleaners at $35 per hour to clean it from top to bottom.
At the time, AirBnB had a maximum cleaning fee of $300. The cleaning invoices received for Justin and "his guests" totaled $450. I have photos and a video of the condition of the house. AirBnB did not reimburse my owner for the additional $150 of cleaning required to clean up Justin's mess. They "cut up" beautiful, exotic place mats by using them as cutting board. This is totally disrespectful.
The host only has 48 hours to notify airbnb of security deposit issues. That is not enough time to receive all the invoices.
I have been a professional property manager, a licensed real estate broker for 35 years, an agent for 39 years. I have specialized in vacation rentals for over 20 years. In 20 years, I have only had to charge a security deposit 4 times. This is extremely rare to find a house is such disrespectful condition and so dirty. I have a license and I have fiduciary responsibility to my clients to protect their property which is entrusted to me and I have been doing a good job of that for nearly 39 years. We offer very lovely beach homes in Hawaii for you to vacation in paradise and we expect you to treat our homes with respect and loving care. Mahalo! Debbie