We respect and deal with our clients in a very professional and a very friendly manner , we were surprised to see the review when Mr. Abdullah mentioned that our staff was rude and Angry at him , this is absolutely untrue, you can read our reviews of our property manager and see the dealings they have with their clients ,
In fact we would like to highlight some points which Mr. Abdullah mentioned
1)Our Staff asked him USD 1000/- This is untrue no one from our company is allowed to ask for any cash of any sort and we totally reject this statement...
2)Hair on the bed: ,Please note client stayed for only 3 days regarding the Hair on the bed we got a complain next day if there was a problem he should have immediately informed us and we would have sorted out any problem now we are not sure if this was from previous guest or from Mr. Abduallah himself in both cases we got the cleaners to sort it out
We would like to give our explanation of why this all happened !!!!
Mr. Abdullah upon check in told the property manager to collect a parcel which was supposedly being delivered to the apartment where he was staying , for some odd reason he wanted the property manager to collect it, for obvious reasons all our property managers or any of our staff member is not allowed to collect or accept any parcel from any company until a prior request has been sent to our office with a collection request clearly stating the contents with the date and time of delivery so somebody is present at the location, No such request was given by Mr. Abdullah to us and infact he repeatedly ordered our staff to collect it on different times when refused by our staff members his tone completely changed and the complains started pouring in.
Further to this our property manager was contacted by the company which delivered the parcel that they had delivered him the parcel twice which was their mistake , as a courtesy sake Mr. Abdullah should have returned the parcel when it was being delivered the second time
In all cases we wish him all the best in future
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