Réponse de Maria Nella :
Annabel booked for his friend Mr Richard the "Music" bedroom in an apartment of two bedrooms with bathroom and kitchen shared; She never time came at Sanremo and at home, so she cannot describe if room is like photos showed on the listing but, a professional photographer of Airbnb staff came at home ant take some photos... the apartment is exactly the same (I add some details like a table at kitchen etc...) all furnitures are from IKEA not from a charity shop, I renew the apartment in juin 2013!
Sanremo is a city living 24 hours, restaurant, shops, bar, casino, theater, all is near home, and in sumer all is open till late on the night, home is in downtown and it is perfect for people would like live the city day and night! ...of course someone need a place not in downtown, without noise from street, restaurant etc... it exist, it is not in downtown but on the hills near sanremo... and you need have a car or a taxi go and came back from downtown...
I write in the list home is in downtown, if guest read the list before booking and see photos he cannot be disappointed...
In every city I lived (Paris, London, Turin etc) there are drunk and hobos sleeping in the street, not at Sanremo, you never time see people sleeping on the street, but everyone can buy at automatic shop open 24 hours and in every city in italy there are some automatically shop open 24 hours.Because of Mrs Annabel booked the bedroom for her friend Mr Richard, I haven't a way to contact him directly (phone number or e-mail) and, I cannot speak with him directly but only by message with Mrs Annabel.
With flexible time for check in and check out guest and host usually guest and host decide together the check in time, and MRs Annabel request me to welcome mr Richard at 7 p.m. on 31 august.
I wait for him until 9:30 p.m. (for 2 hours and half!!!) and hi don't arrived, and I don't had news from Mrs Annabel.
only after 9:30 p.m. mrs Annabel reply to my message and explain me that Mr Richard lost his train at Ventimiglia and there wasn't another train to Sanremo (but a bus yes!!!) and it preferred sleep first night at Ventimiglia and came at home the day after.
I request to Mrs Annabel at what time he would like came at home because I live in another city and I have also a job, and I need to organize my journey from home to Sanremo and it take time... so I am available every time but I need 1 hour warning.
She reply the day after (1 september) at 8:30 a.m. and inform me they Mr Richard will arrive at Sanremo at 6 p.m.
I inform Annabel at 5:40 p.m. I will have a delay because of I waiting for a guest at Nice and his fly had a delay, but I will meet Mr Richard asap.
for Airbnb policy a guest can have a new check in if he have a problem and he cannot arrive at home in time, and guest have 24 hours from first check in, if a guest is not able to arrive at home in next 24 hours from first check in, host can don't welcome him.
Mr Richard arrived at home with 1 hour and half delay at 7:30 p.m. on 1 september, (over 24 hours from his first check in!) I have the opportunity don't host him, more than 24 hours for less than 20 km from Ventimiglia to Sanremo is too much!) but, I explain to Mrs Annabel (the only one person with I can to speak!) were he can check keys and how came in at home, everyone immagine I cannot stay at home waiting for a guest that have a lot of delay and don't informe at what time hi will arrive.
Mr Richard don't been in touch with me, inform me that he had a delay only 2 hours and half first check in... and I must wait for him 2 hours and half in the evening from 7 p.m. to 9.30 p.m....