Be our guest and become your own Ambassador!!!
Ambassador House is a luxury, affordable and safe place to stay in Niagara Falls, NY. Built in 1900, Ten minute walk to the falls.
Parking gratuit sur place
Télévision par câble
Équipements de base
1 lit queen size, 1 lit pour bébé
1 lit queen size, 2 lits doubles
2 lits doubles
1 lit queen size
1 canapé convertible
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait entre 15:00 et 19:00
Départ avant 10:00
This is a wonderful place to stay. It's close to entertainment for the whole family, or just adults. We had such a pleasant experience in this beautiful home. Highly recommended.
Not worth at all. Please do not go.
Réponse de Halina :
Of course we find this feedback disappointing. We made many concessions in normal policy to try to help this guest meet travel challenges they stated they were experiencing to include accommodating a 1:30am arrival which is disruptive to a peaceful neighborhood as well as quite stressing to our small family business. We simply asked the guest be quiet and courteous while occupying the house as to not disturb neighbors at that hour. However, this group was far from quiet and respectful of others. Our rental home is in an Historic District, therefore we do not want people in the middle of night dragging suit cases in front of neighbors’ homes. Aside from the obvious lack of respect these guest showed upon arrival the original party which booked the home was not present at all. In accordance with our stated policies the person who made the booking is the responsible party and must be present at check-in. However, in this case the person who made the booking and had been communicating with us all along was not present and had no intention of being on this trip. Further there were two additional guests which were not included in the original booking. All of this is highly irregular and demonstrates the type of guest who should look for a hotel. While we provide groups excellent value we only do so with a very small staff and with use of policies to control check in times as well as other aspects of guests behavior. If you have needs that are outside our stated policies, we can often accommodate that with clear and honest communication early. While we did not appreciate the behavior of this party and find the review to be unfair. We do value the opportunity to express to all future guests that while we strive to provide great value in our accommodations we have policies and it is important to read them and ask questions and it serves no one very well to deliberately look for ways to circumvent or test our policies. We have one of the highest rate homes in the State of New York and those ratings are consistent across multiple booking. Our vacation home is on the National Register of Historic Places. Our first priority is to ensure the peaceful enjoyment of the area by both our guests and the neighbors and secondly to ensure this historic property remains a valued accommodation for future generations to enjoy.
Taux de réponse : 100%
Délai de réponse : Quelques heures
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