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4 voyageurs
1 chambre
1 lit
1 salle de bain
4 voyageurs
1 chambre
1 lit
1 salle de bain

This 4-star resort and spa is in Lake Geneva, Wisconsin, 10 minutes from downtown. It has 2 championship golf courses, a luxury spa and wellness center and a pay per use waterpark. These are timeshare units that are part of the Holiday Inn Vacation Club and are not part of the Grand Geneva hotel although they are around a 100 yards away and walking distance or short tram ride from the hotel.

Prices do not include resort fee of $36 for 1br or $72 for 2 br.

Équipements

Climatisation
Télévision par câble
Sèche-linge
Équipements de base
Cheminée
Chauffage

Disponibilité

4 commentaires

Précision
Communication
Propreté
Emplacement
Arrivée
Qualité-prix
Profil utilisateur de Abby
Abby
juillet 2018
Highly recommend this host and the accommodations at the Grand Geneva.
Profil utilisateur de Piotr
Piotr
janvier 2017
Host was responsive. Rental was convenient and clean and updated. . Great stay
Profil utilisateur de Joseph
Joseph
août 2016
I was very happy with William's service. He answered all my questions and everything was as described, making this first time AirBnB customer a repeat one! Not only do you have full access to all the amenities on site, but you also have access to a small pool just outside thi…
Profil utilisateur de Mark & Julie
Mark & Julie
juin 2016
The host holds his place out as his condo at the Grand Geneva Resort. It is neither. Although he identifies it at the Grand Geneva Resort - it is not. It apparently a timeshare at a Holiday Inn facility nearby. He never identified it as such. Upon checking out it was discovered w…
Profil utilisateur de William
Réponse de William :
My rental is at the Grand Geneva in the condos as stated in my listing and described in the multiple conversations I and the customer had during the booking process. The condos are about 200 feet from the hotel so to say they are nearby is correct and all guests have access to the hotel premises including the pools, indoor and out, plus have access to the condo pool area so it is part of the Grand Geneva. I was on vacation myself at the time of the customer's checkout so could not be on premise but did call both the resort and my customer within an hour of getting the first call and made multiple calls afterwards to both my customer and the resort trying to help. My being at the resort would not have helped because of the following: My customer apparently ,from speaking with resort managers Jesse and Ashley, both on the day of checkout and very recently, had an existing reservation at the hotel booked several months prior to arrival that had not been cancelled and the front desk booked them into that room. My condo also had the customers name, so had the other reservation not existed, they would have been checked into my condo. I am not allowed to participate in a transaction between a private party and a reservation made with the hotel so I can not help. My customer's story has been that the front desk person appeared to be very confused and upon hearing this sites name gave them a room belonging to a legal organization having a seminar on property. I, believing my customer, sent multiple followup messages asking the status only to be told that the resort would not produce a copy of his hotel reservation and that they reduced the price of the stay at the hotel which he paid. Again, I am not allowed to interact with a transaction between the hotel and private party so can not get more information. I do question why my customer would not challenge the charge with his credit card if it is a mixup with reservations and not truly a hotel reservation that he had forgot to cancel. I can see why he did book my unit as my condo is bigger and had a much better rate. So my customer is correct in my not taking responsibility because it is not something I caused or I can help with then or now . I can only hope that my customer remembers in the future to cancel reservations that will not be used so this does not happen again.
juin 2016

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Hôte : William

Kenosha, Wisconsin, États-UnisMembre depuis mai 2015
Profil utilisateur de William
58 commentaires
Family man who loves to travel and loves to help others do the same. I focus mainly on Wisconsin Vacations but do take requests from friends to go other places. Greatly enjoy the outdoors and at home working in my backyard orchard/vinyard/garden. Love to drive and see the co…
Taux de réponse : 100%
Délai de réponse : Moins d'une heure
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